For Damaged of Defective Merchandise Return Merchandise Authorization Request

Date of Your Event

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Account Name

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Phone

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Contact Email

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Item Number

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Item Description

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Quantity

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Reason for Claim

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Description of Damage or Defect

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Was damage noted on the bill of lading when merchandise received?
YesNo
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Did your freight shipment arrive to you on a pallet?
YesNo
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Click here to add a copy of the Signed Bill of Lading

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Damages to any of the items delivered MUST be noted on the delivery receipt or bill of lading when you sign to accept the order. Failure to do so often results in refusal of a claim. It is important to inspect all merchandise within first 72 hours. Your reimbursement will depend upon the promptness of reporting the problem. Reports made after 72 hours may be denied by the carrier. It is industry standard to pay less for concealed damage. Please retain all packaging materials for 45 days; this is required should the carrier elect to inspect the merchandise.

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