• Home
  • Returns, Refunds & Damages

These policies are for Consumer purchases and do not apply to Trade accounts.

For help with additional questions, please see our FAQ's or Contact Us.

Returns, Refunds & Damages

We are pleased to have you as a customer and we want you to be satisfied with your purchase. If you are unsatisfied with your purchase, our products may be returned within 15 days of the original purchase of the product.

Please contact us at CustomerService@FermobUSA.com to obtain return instructions and a Return Authorization number.

To make sure that you are eligible for a return, please make sure that the following criteria are met :

  • The product was purchased in the last 15 days.
  • This product has not been used and all parts, packaging and instructions remain in the box.
  • You have a receipt or proof of purchase.
  • You obtained a Return Authorization (RA) from CustomerService@FermobUSA.com.

Send the product with its original packing + receipt or proof of purchase + the Return Authorization number, to:

Fermob USA
Attn: Returns / RA-XXX
1610 Redi Rd
Cumming, GA 30040

Once your item is received in our warehouse, we will inspect it. If the product is found to be in first-quality condition, we will process the full refund back to your original payment method.

Please note that most of our items have enough packaging to withstand one shipment. Ensure your return package has plenty of additional packaging to help it travel safely.

Return Shipping

Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from FermobUSA. It is quite difficult to ship furniture safely (!) and the packaging used is not usually sufficient to ship twice without adding more packaging material before you make a return. Before doing a return shipment, inspect the packaging for any tears, holes and loose tape. It is likely you will have to add some supplemental packaging to ensure safe arrival to our warehouse.

Use a carrier with tracking capability and insurance. Allow up to 7-10 business days for refunds to appear on your account after receipt of the goods. Refunds will be made in the original form of payment. Delivery fees are not refundable. There are no price adjustments on prior purchases. Upon receipt in our warehouse and pending inspection, a refund will be issued for returned items not including shipping fees. Refunds will not be issued for used or damaged goods or when there are missing parts.

Damaged items

Please inspect your order immediately and notify us of any damages, incomplete or inaccurate shipments. We may ask you to email a photo of the item and box(es) to help us identify the problem. We will fix the issue, offer a replacement or offer a full refund. If the product is defective or if there is a mis-shipment, we will send you a shipping label for return shipping.

Trade Accounts

We work with Commercial and Residential Design Professionals in projects all over the United States and Canada. To apply for a Trade Account with us, please click here.

Contract and Trade Orders purchased with a discount on List pricing are Final Sale and are not eligible for returns or exchanges. If you are a trade customer and unsure if you want this order, paying retail price will allow you flexibility in returns.

For help with additional questions, please Contact Us!