Fermob USA HELP TOPICS + FAQ’s

These policies are for Consumer purchases and do not apply to Trade accounts.
For help with additional questions, please Contact Us!

Ordering FAQ's

Fermob is a French company based in Thoissey, France. We import containers of our products from France to our US Headquarters & Warehouse based north of Atlanta, Georgia. Your order will ship from Georgia.

If your items are in stock, they will be available to ship within 3-5 business days from order placement.

If your items are in process with the factory, we will email you with the most up to date estimated ship date at time of order placement.

If your items need to be manufactured in France, the estimated lead time is approximately 18 weeks at this time. Please keep in mind that we may be affected by unexpected international supply chain issues that can cause delays.

We offer one free truck delivery. Your order will ship together once everything has been received in our US warehouse.

If all of your items are able to ship UPS Ground, they will ship as available.

You may see our full, real-time stocklist on our website here.

Yes! You may see our incoming available stock with estimated ship dates here. When you place your order, the first available products will be reserved to your order automatically.

We accept Mastercard, Visa and American Express.

You may check your order status in your account on FermobUSA.com. For the most accurate order status, please reach out to us through our Contact Us Form

We do not offer exchanges, but we do offer a 15 day return period. See below for more details.

You may reach us by filling out our Contact Us Form or by emailing us at CustomerService@FermobUSA.com. Our goal is to respond to all messages within 2 business days.

Yes, orders delivered in GA, CA and NY will be charged sales tax.

We do not offer discounts on our products.

Yes! We offer trade discounts to tax-exempt businesses with a resale certificate. Complete this form to get started.

We are sorry for the inconvenience. Please email us with the issues you are experiencing at CustomerService@fermobusa.com.



Product FAQ's

“Ferrous” means “iron” and “mobilier” is French for “furniture”. Shorten each word and you get Fer+mob (iron furniture).

We highly recommend aluminum products for use in coastal, humid and salty-air environments as aluminum does not rust. Steel products are not recommended for coastal or poolside use as they will eventually rust. The speed of rust development depends on the environment and care given.

Click Here to see our digital color chart. We will be happy to mail you a physical color swatch card - simply fill out This Form.

Yes! We have a network of amazing "partner" stores across the country. Click Here to find a local store to support near you.

For its furniture, Fermob chooses to use metal (steel or aluminum) for its incredible versatility. The metals we use are top-grade steel and aluminum. Fermob furniture can be either exclusively metal or a combination of metal and OTF (outdoor technical fabric, a type of PVC-coated polyester), woven polymer (Sixties), or outdoor fabrics in conjunction with top-quality renowned suppliers such as Ferrari and Dickson.

Yes! Fermob furniture is meant to live outdoors. The paint used is a 100% polyester, anti-UV powder paint, subject to standard tests for baking, hardness, resistance to scratches and corrosion. It is applied electrostatically to the furniture for optimal coverage, and then baked at a very high temperature.

Clean metal surfaces when debris builds up. Bird droppings, sap, leaves (organic substances) and other potentially corrosive substances should be cleaned as soon as noticed.

To clean, use a gentle, naturally based all-purpose cleaner (or a mild dish soap) and a smooth cloth or sponge. Gently dust beforehand to avoid scratches due to existing rough particles. You can also occasionally use a bit of pure mineral oil to give your Fermob a clear coat that will both brighten and provide a gentle seal of protection.

Many Fermob designs are constructed of Steel. Treat these pieces like you would a car. Steel will rust once the outer paint layers are compromised or scratched through. If this occurs you may order a paint pen (to fill nicks and scratches), or a spray can (to cover larger areas). Keep in mind that by the nature of the material, Steel rusts. The timing will depend on the care and environment (humid or salty air speeds up this process).

Never leave your Fermob under a cover or non-breathing material such as a tarp. This will promote the deterioration of the finish. Fermob is happiest out in the open or stored away in a dry location with good air circulation.

Damages can begin at the base/feet. If you notice rubber feet missing from your tables or chairs, you may purchase replacements on our website by clicking here. If you do not see the part you need, email CustomerService@fermobusa.com with a photo.

Yes! Fermob products have a 2 or 3 year structural warranty. To see the full details, click here.

Absolutely! Fermob furniture is designed to live outdoors, and is made using materials and processes that respect the environment. Environmental concerns have always been at the heart of the design and aesthetic qualities of Fermob’s creations.

We are dedicated to continually improving our environmental impact. Some examples include saving materials, limiting waste, reducing energy output, and reducing water use.

We also chose to use metal as our primary material of choice as approximately 98% of all iron and aluminum is now recycled worldwide. This means that Fermob can guarantee that its furniture is fully recyclable – and recycled.

We have earned Gold Exemplary Status with the Sustainable Furnishings Council.

Fermob furniture can be recycled at your local recycling center.

Please email us at CustomerService@fermobusa.com with images of your products and original purchase receipt so that we may assist you.



Shipping & Handling FAQ's

In-stock items normally ship from our warehouse within 3-5 business days from time of order placement.

Transit times vary based on your location, carrier volume and time of year. Transit time to the West Coast is typically 5-7 business days & 3-5 business days for East Coast locations.

A tracking email will be sent to your email address once your items ship. You can also track information for your order inside your account on FermobUSA.com.

The format of our emails usually provides the name of the Carrier and their Pro #. Simply search the web for the name of the Carrier. Once the carrier’s website, plug in the Pro # to see the latest tracking information.

Yes, we offer free delivery to residential addresses within the contiguous United States.

Some small items are able to ship via UPS Ground. These items will be delivered to your door like your other UPS deliveries.

However, many of our items are very large, requiring them to be shipped via truck. We provide one free curbside delivery to your home within the contiguous US.

If your items ship via UPS Ground, they will be delivered to your front door like your other packages.

If your items ship via truck, they will be delivered on a shrink wrapped pallet. The trucking company will bring your pallet to the curb and ask you to sign the delivery receipt. Please inspect the outside of the pallet for any signs of damage before signing the receipt. Please note any damages you may see.

The trucking company will not unpack your pallet or take any packaging with them.

If your items are shipping via truck, yes. The trucking company will call you before delivery to schedule a delivery window. You must be present to inspect the pallet and sign the delivery receipt.

We offer an additional $75 service called “Threshold Delivery”. With this service, the trucking company will bring your pallet(s) of goods to your first threshold. The pallet will not be taken up stairs or over any obstacles.

Products ship from our US headquarters/warehouse just north of Atlanta, Georgia.

No, the trucking company will not take any trash or packaging with them.

Please inspect the outside of the pallet(s) for any signs of damage before signing the receipt. This includes torn shrink wrap, crushed boxes and holes. Please note any damages you may see on the delivery receipt.

No, we cannot ship to a PO Box.

Yes, we can. You may place your order through FermobUSA.com and your portion of the shipping cost and duties and taxes will be added after order placement. If you prefer to know these costs ahead of time, simply email us for a quote at CustomerService@fermobusa.com