These policies are for Consumer purchases and do not apply to Trade accounts.
Small Package Delivery via UPS or USPS.
Small Package Delivery via UPS, USPS or FEDEX. We offer free small package ground shipping within the contiguous US on every order.
Curbside Deliveryvia Freight (truck) Shipping is required for large items. Curbside delivery is free and your order is delivered to the front sidewalk or end of the driveway. A delivery appointment and signature are required. The person signing for the shipment must be 18 years of age or older. This option does not include delivery to indoor locations and it does not include unpacking or assembly. Delivery typically takes 5-10 business days once it leaves our warehouse depending on your location.
All truck shipments will require a contact name and mobile phone number and best email for communication between FermobUSA, you and the shipping company. All truck deliveries will require either a dock delivery or lift gate. We will automatically include a lift gate unless you tell us a dock is available. Service to outlying areas may be restricted or unavailable to some geographic locations.
Threshold Delivery Service is available for $75.00. Threshold service is a great option for those with long driveways. A delivery appointment and signature are required. The trucking company will bring your pallet of goods to the main entrance of your home (no stairs or obstacles). The person signing for the shipment must be 18 years of age or older. This option does not include delivery to indoor locations and it does not include unpacking or assembly.
Non-Standard Shipping: If your order is shipping to an address that is outside the contiguous US or to remote locations including but not limited to islands and barrier islands, Alaska, Hawaii or Canada, please contact us at email@example.com for a custom quote. In order to obtain a quote, your email should include the delivery address as well as the items you want to purchase. Non-standard shipping locations require additional time and cost and these times vary by location. We cannot ship to PO boxes.
Shipments to Canada:We currently ship to only one other country – Canada. Your portion of the shipping cost, duties and taxes will be added to your order after Order Placement and must be paid before shipping. We will be happy to quote your shipping cost before you place your order. Please email us at firstname.lastname@example.org for a quote.
Fermob is sold in more than 45 countries worldwide. To find your dealer, please visit our global site, Fermob.com.
Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from FermobUSA. It is quite difficult to ship furniture safely (!) and the packaging used is not usually sufficient to ship twice without adding more packaging material before you make a return. Before doing a return shipment, inspect the packaging for any tears, holes and loose tape. It is likely you will have to add some supplemental packaging to ensure safe arrival to our warehouse.
Use a carrier with tracking capability and insurance. Allow up to 7-10 business days for refunds to appear on your account after receipt of the goods. Refunds will be made in the original form of payment. Delivery fees are not refundable. There are no price adjustments on prior purchases. Upon receipt in our warehouse and pending inspection, a refund will be issued for returned items not including shipping fees. Refunds will not be issued for used or damaged goods or when there are missing parts.